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STORE POLICY
Terms and Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Nepenthe Coffee and Chocolate, relationship with you in regards to this website.
The website owners, including subsidiaries and affiliates, provide the information contained on the website or any of the pages comprising the website to visitors subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.
The use of this website is subject to the following terms of use:
"Nepenthe Coffee and Chocolate’ website and all contents of this site are provided on an ‘as is’ basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
You acknowledge, by your use of the website, that your use of Nepenthe Coffee and Chocolates website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of Nepenthe Coffee and Chocolate' website, and that Nepenthe Coffee and Chocolate shall not be liable for damages of any kind related to your use of this site.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
For all multi-pack orders, Nepenthe Coffee and Chocolate reserves the right to substitute similar coffees based on stock availability.
Nepenthe Coffee and Chocolate's is not liable for any courier delay.
Content of the pages of this website is for your general information and use only. It is subject to change without notice.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
Returns and Cancellations
Cancellation Policy
Cancellations on coffee orders will be considered if the request is made within 24 hours of placing an order or before the order is roasted, whichever comes first.
Returns and Refund Policy
We are proud of the coffee we sell and hope that you like it as much as we do. However, if you are unsatisfied with any coffee purchase you have made from our website, simply contact us within 7 days of shipment on info@nepenthe.co.in for a replacement or 100% refund of the purchase price back to your account. Please make sure to include:
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Your name
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Date of purchase
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The items you would like refunded
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The reason for the return (optional, but we’ve love to use your feedback to improve our products)
Please note:
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All brewing equipment can only be refunded if it is returned back to us in new and unused condition
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Refunds for coffee subscription purchases will be on pro-rated based on the number of shipments remaining
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Refunds are initiated within 3 days of notification. The amount of time it takes before the money is credit back to the customer's account depends on the clearing cycle of the customer's bank
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For brewing equipment warranty repair claims, the customer will be responsible for delivering the machine to our office in Mumbai. We will cover the delivery back to you.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments
Privacy Policy
Nepenthe Coffee and Chocolates is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information: We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Contacting Us: If there are any questions regarding this privacy policy you may contact us using the information below: Dimple, Bhoiwada, Parel, Mumbai, Maharastra 400012
Email: info@nepenthe.co.in Phone: (+91) 9004032446