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Returns and Refunds

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If you are not entirely satisfied with your purchase, we're here to help.



At Nepenthe, our goal is to provide our customers with impeccable service, the highest quality goods, and of course, delicious coffee. We want you to be happy with your Nepenthe experience, so we strive to make sure our return policies reflect that. 
Whole Bean Coffee - Coffee is perishable and our whole beans are roasted to order, so we're unable to accept returns on coffee. But we want you to have the best tasting coffee and we are here to help! If there was an error with your order, please contact us at within 2 days of your purchase. If you were dissatisfied with your coffee, our expert Customer Support team will help you track down your soon-to-be favorites.  
Everything Else - If you are dissatisfied with your order in any way, don’t hesitate to reach out to our Customer Support team about a return or exchange within 2 days of purchase. It's easy—just email us at 



We hope that we are able to provide you with coffee that suits your taste and lifestyle. Our effort will be to bring to you best coffees from around the world. We believe we will always have coffee that you would like. However if for some reason you wish a refund in place of replacement of coffee, please write to us on we will help you process a refund.

You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

Non- Refundable/ Non- returnable Products / Services: 
Certain Products / Services are non- returnable and Non Refundable : such products and services cannot be claimed under this refund / return policy.


Cancellation Policy

Cancellations on coffee orders will be considered if the request is made within 24 hours of placing an order or before the order is roasted, whichever comes first.

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